Food service ends at 8:15 am

Opening Remarks by EASA Chairman David Griffin

Keynote Address: Are You Relevant? AKA: Never Waste a Good Recession!

Today’s highly-respected keynote speaker/trainer/consultant has carefully documented why some organizations succeed and others fail. Learn key attributes of firms that meet any challenge and thrive as a result.

Ross Shafer
Author of Nobody Moved Your Cheese, The Customer Shouts Back and Are You Relevant?
www.rossshafer.com

This former police detective will teach you:

• How to recognize and avoid circumstances that increase your chances of being a victim
• The safest, most effective behaviors to exhibit if involved in a potentially dangerous situation
• How to remain calm and competently handle an emergency should it arise
• How to keep your family safe

Nancy Hightshoe
Nancy Hightshoe Seminars
St. Louis, MO

With the recent passage of legislation overhauling the U.S. healthcare system, many business owners are struggling to understand how this will affect their day-to-day operations. Michelle Dimarob, manager of legislative affairs with the National Federation of Independent Business (NFIB), will address this topic with "Health Care: What U.S. Small Businesses Need to Know."

This presentation will cover:

• An overview of the health care legislation recently enacted in the U.S.
• Timeline for implementation
• What small companies should expect in the short and long term

Time will be allowed for questions and answers.

Michelle Dimarob
National Federation of Independent Business (NFIB)
Washington, DC

THE Event is one function that you won’t want to miss! It’ll be exciting, unbelievably fun and incredibly entertaining. For starters, you’ll delight in a delicious meal, after which you’ll learn the winner of this year’s EASA Exceptional Achievement Service Award. Then sit back and enjoy the comedic genius of Mack and Jamie, who Jay Leno called the “funniest comedy team working today.” Consistently hilarious, they’ve created and performed wholesome, custom comedy for even the most discriminating and sophisticated audiences. Daily Variety has described them as “devastatingly funny,“ and a critic for the L.A. Times wrote that they’re the “smoothest pairing since Hope and Crosby.”

(Suggested dress: Choose from dressy casual to jacket-and-tie for men; dressy casual to dinner dresses for women.)

Buses will depart from the hotel at 9:30 am and 11:00 am and make return trips at 2:00 pm and 3:15 pm.

(Travel takes about 20 minutes each way; lunch is “on your own.”)

THIS TOUR IS CURRENTLY SOLD OUT.

Learn how to prepare a four-course meal. This will be a demonstration class with participants chosen from the group to help the chefs. Time will be allowed for shopping in Downtown Disney®.

(Travel takes 15-20 minutes each way; includes lunch.)

Today’s tour includes a 45-minute scenic, open-air boat ride past luxurious homes along three beautiful lakes and canals. Afterward, you’ll enjoy browsing exclusive boutiques and art galleries. You also can visit the Charles Hosmer Morse Museum of Art, where you’ll see the world’s most comprehensive collection of works by Louis Comfort Tiffany, as well as representative collections of late 19th- and early 20th-century American painting, graphics and decorative art.

(Travel takes about 30 minutes each way; lunch is “on your own.”)

Buses will depart from the hotel at 9:30 am and 11:00 am and make return trips at 2:00 pm and 3:15 pm.

(Travel takes about 20 minutes each way; lunch is “on your own.”)

Unwind with fellow members at the EASA Lounge this evening while enjoying cocktails and tasty treats. Pleasant background music will set the mood, at sound levels that will allow you to converse with fellow attendees! This enjoyable evening will be the perfect ending to your 2010 convention experience.

(Suggested dress: Business casual is suggested for this event.)