Open Search

Key Insights: Criteria used by end-users when outsourcing maintenance

Publication date: 
February 2016
Jerry Peerbolte, J. Peerbolte & Associates, Fort Smith, Arkansas
Type of media: 

 When end-users decide to outsource any maintenance service, what criteria do they use to evaluate possible vendors? This question was explored in EASA’s 2014 Customer Research study. It was also examined in the earlier EASA industry research (2003 and 2008) allowing the opportunity to determine if attitudes and practices have changed over time.