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Repair or Replace? Research reveals criteria end users consider

Publication date: 
November 2015
Jerry Peerbolte, J. Peerbolte & Associates
Type of media: 

Editor’s Note:  This article takes a closer look at some of the key findings in an EASA industry research project conducted in 2014. 

How do end users make repair or replace decisions for failed electric motors? This question was explored in EASA’s 2014 end-user customer research study. It was also examined in the earlier 2003 and 2008 research projects providing the opportunity to determine if attitudes and practices have changed over time.