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Easy steps to improve quality at your service center

Publication date: 
January 2013
Author: 
Charles Bailey, EASA Technical Education Committee

Most of us have heard the remark: "We've done it this way for the past 25 years. Why would we want to change now?" But most of us also know that this kind of thinking can get us in trouble. Some of the methods that have been utilized over a long period of time are not necessarily the best; they could affect your business. Many times these processes are based on convenience rather than acceptable procedures. Topics covered include:

  • Repair forms
  • Photo documentation
  • Cleanliness and organization
  • Customer satisfaction
  • Higher profits