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Practical Problem Solving for the Entire Service Center

Publication date: 
August 2013
Mike Howell, EASA Technical Support Specialist
Type of media: 
Webinar recording
Recording duration: 
53 minutes

This presentation focuses on a report format developed by Toyota for a simple, yet methodical approach to document improvement. Whether you're dealing with problems related to sales, purchasing, repair or testing, if all team members can learn to speak the same, simple problem-solving language, they can tackle problems efficiently and effectively.

This presentation is best suited for executives, managers, team leaders and front line supervisors from the office and service center who want to understand and implement such a program.